Frequently asked questions

Yes. The emergency service is available 24 hours a day, including weekends and public holidays. Availability and arrival time are confirmed by phone.

We prefer careful methods. Whether damage can be avoided depends on the door, lock and fault. Locked or damaged locks may require replacement.

We check your right of access. Have identification and suitable evidence ready; for cars, also the vehicle documents. If documents are behind the locked door, mention it when you call.

Yes, with compatible keyed-alike systems. Dimensions, quantity, security requirements and any security card are checked before ordering.

Cash, Girocard, Visa and Mastercard, plus contactless payments with Apple Pay and Google Pay.